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ASCENSION ST JOHN MEDICAL CENTER
PATIENT RIGHTS: GRIEVANCES
Tag No.: A0118
Based on record review and interview, the hospital failed to ensure accurate notice of patient rights for 10 of 10 (Patients #1 through #10) patients reviewed.
Findings:
A Review of a facility document titled, "Your Rights as a Hospital Partient" located in the admissions paperwork showed an incorrect address and phone number for the State Survey Agency (SSA). The contact information provided was for a location vacated by the SSA in November 2020.
On 03/06/25 at 1:25 pm Staff F stated the address and phone number was not correct on the form provided to patients.