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1900 ELECTRIC ROAD

SALEM, VA 24153

Multiple Occupancies - Construction Type

Tag No.: K0133

Based on observation and interview it was determined that the facility failed to maintain the construction type of the building.

Findings include:


On 05/08/2018 at approximately 1:28 pm it was observed through observation and inspection that the 2 hr fire barrier has unprotected penetrations by the old CTAC at the Lobby door.

The Facility Maintenance Director witnessed this evidence through observation and interview.

Building Construction Type and Height

Tag No.: K0161

Based on observation and inspection the facility failed to maintain building construction type.

Findings include:

On 5-17-18 at approximately 8:47 am it was observed through observation and inspection that there are unprotected through penetrations to the 1 hr fire barrier wall of the ED Mechanical Room.

On 5-17-18 at approximately 8:48 am it was observed through observation and inspection that there is no spray on fire proofing to the back side of a steel beam in the ED Mechanical Room.\

On 5-17-18 at approximately 10:17 am it was observed through observation and inspection that there are unprotected through penetrations to the 1 hr fire barrier wall of the MOB- West second floor Mechanical Room.

On 5-17-18 at approximately 10:27 am it was observed through observation and inspection that there are unprotected through penetrations in the MOB- West electrical room.

The Facility Maintenance Director witnessed this evidence by observation and interview.

Means of Egress - General

Tag No.: K0211

Based on observation and inspection the facility failed to maintain emergency egress.

Findings include:

On 05/07/2018 at approximately between 8:30 am and 3:00 pm it was observed through observation and inspection that provided documentation indicated that the annual fire door inspection was completed in January of 2018 and all the doors failed. Documentation for corrections could only be provided for 3 floors of the main hospital.

On 05/09/2018 at approximately 10:15 am it was observed through observation and inspection that the egress corridor is used a storage area in the Allergy area.

On 05/09/2018 at approximately 2:05 pm it was observed through observation and inspection that the egress corridor is used a storage area in the Quad Lobby.

On 05/09/2018 at approximately 2:58 pm it was observed through observation and inspection that the egress corridor is used a storage area in the back corridor.

The Facility Maintenance Director witnessed this evidence by observation and interview.

Egress Doors

Tag No.: K0222

Based on observation and inspection the facility failed to maintain egress doors.

Findings include:

On 05/08/2018 at approximately 2:20 pm it was observed through observation and inspection that the egress door going from the Respond area into the Lobby has loose panic hardware.

On 05/09/2018 at approximately 3:04 pm it was observed through observation and inspection that the egress door exiting the Board Room requires more than 5 pounds of force to operate.


The Facility Maintenance Director witnessed this evidence by observation and interview.

Doors with Self-Closing Devices

Tag No.: K0223

Based on observation and inspection the facility failed to maintain Doors with Self-Closing Devices.

On 5-16-18 at approximately 9:05 am it was observed through observation and inspection that the rated doors in the 2 hour fire wall going into the Cancer Center do not close and latch automatically.

The Facility Maintenance Director witnessed this evidence through observation and interview.

Stairways and Smokeproof Enclosures

Tag No.: K0225

Based on observation and inspection the facility failed to maintain smokeproof enclosures.

Findings include:

On 5-14-18 at approximately 11:14 am it was observed through observation and inspection that stairwell #5 at 5 East has unprotected through penetrations.

The Facility Maintenance Director witnessed this evidence by observation and interview.

Emergency Lighting

Tag No.: K0291

Based on observation and inspection the facility failed to maintain emergency lighting.

Findings include:

On 5-22-18 at approximately 5:50 am it was observed through observation and inspection that documentation could not be provided to show that the battery power emergency lighting in the Endo OR's is being inspected/ tested monthly and a 90 minute activation test is done annually.

The Facility Maintenance Director witnessed this evidence through observation and interview.

Exit Signage

Tag No.: K0293

Based on observation and inspection the facility failed to maintain exit signage.

Findings include:

On 05/08/2018 at approximately 4:28 pm it was observed through observation and inspection that there is no exit sign in the old Admin. area.

On 05/09/2018 at approximately 11:24 am it was observed through observation and inspection that the second floor enclosed courtyard has no exit sign.

On 05/09/2018 at approximately 11:24 am it was observed through observation and inspection that the second floor enclosed courtyard doors going from the corridors do not have " NO EXIT" signs posted on them. ( NFPA 101 7.10.8.3)

On 05/09/2018 at approximately 1:30 pm it was observed through observation and inspection that the exit sign is not being maintained in Dr. Leggetts corridor.


The Facility Maintenance Director witnessed this evidence by observation and interview.

Vertical Openings - Enclosure

Tag No.: K0311

Based on observation and inspection the facility failed to maintain vertical openings.

Findings include:

On 05/08/2018 at approximately 1:59 pm it was observed through observation and inspection that there is wood blocking used as part of the elevator shaft construction on the first floor.

On 05/08/2018 at approximately 2:10 pm it was observed through observation and inspection that there are unprotected through penetrations to stairwell #3 on the first floor.

On 05/08/2018 at approximately 2:12 pm it was observed through observation and inspection that the CMU block wall is not complete inside of stairwell #3 on the first floor.

On 05/08/2018 at approximately 2:15 pm it was observed through observation and inspection that there are unprotected through penetrations to the elevator shaft on the first floor.

On 05/08/2018 at approximately 2:16 pm it was observed through observation and inspection that there are unprotected steel beams inside of the elevator shaft on the first floor as part of the shaft construction.

On 05/09/2018 at approximately 2:04 pm it was observed through observation and inspection that there are unprotected through penetrations to the elevator shaft in the elevator lobby on the second floor.

Hazardous Areas - Enclosure

Tag No.: K0321

Based on observation and inspection the facility failed to maintain hazardous areas.

Findings include:

On 5-14-18 at approximately 2:21 pm it was observed through observation and inspection that the corridor door for the Occupational Therapy Biohazard Room will not close and latch automatically.

On 5-14-18 at approximately 2:54 pm it was observed through observation and inspection that the corridor door to the 4 East combustible storage room is not self closing by Elevator #7 Lobby.

On 5-14-18 at approximately 3:14 pm it was observed through observation and inspection that the 3 East soiled utility electrical room is being used as a combustible storage area.

On 5-15-18 at approximately 1:38 pm it was observed through observation and inspection that there is a change of use to the bed storage room. This area used to be an office now its used as combustible storage.


The Facility Maintenance Director witnessed this evidence by observation and interview.

Anesthetizing Locations

Tag No.: K0323

Based on observation and inspection the facility failed to maintain anesthetizing locations .

Findings include:

On 5-22-18 at approximately 5:11 am it was observed through observation and inspection that the anesthesia control valves in OR#7 are obstructed by storage.

The Facility Maintenance Director witnessed this evidence by observation and interview.

Cooking Facilities

Tag No.: K0324

Based on observation and inspection the facility failed to maintain cooking facilities.

Findings include:

On 5-16-18 at approximately 8:31 am it was observed through observation and inspection that there are gap between the vents in the Kitchen hood system.

On 5-16-18 at approximately 8:37 am it was observed through observation and inspection that the Kitchen hood vents have an accumulation of grease.

The Facility Maintenance Director witnessed this evidence by observation and interview.

Alcohol Based Hand Rub Dispenser (ABHR)

Tag No.: K0325

Based on observation and interview the facility failed to maintain Alcohol Based Hand Rubs.

Findings include:

On 5-15-18 at approximately 11:00 am it was observed through observation and inspection that a ABHR dispenser is installed directly above a light switch. in the 2nd floor lactation room.

On 5-16-18 at approximately 9:11 am it was observed through observation and inspection that a ABHR dispenser is installed directly over a light switch in the Blue Ridge Cancer Care back office break room.

The Facility Maintenance Director witnessed this evidence by observation and interview.

Fire Alarm System - Installation

Tag No.: K0341

Based on observation and inspection the facility failed to maintain the fire alarm system.

Findings include:

On 05/08/2018 at approximately 2:48 pm it was observed through observation and inspection that the smoke detector is installed too close to the wall in the old Admin. area.

On 05/09/2018 at approximately 2:26 pm it was observed through observation and inspection that a heat detector is not properly installed in the Dietary Office. It is loosely suspended by the wire.

The Facility Maintenance Director witnessed this evidence through observation and interview.

Fire Alarm System - Testing and Maintenance

Tag No.: K0345

Based on observation and inspection the facility failed to maintain the fire alarm system.

Findings include:


On 5-22-18 at approximately 5:54 am it was observed through observation and inspection that there is a damaged heat detector in the Central Sterile Supply Room.

The Facility Maintenance Director witnessed this evidence by observation and interview.

Sprinkler System - Installation

Tag No.: K0351

Based on observation and inspection the facility failed to install sprinklers properly.

Findings include:

On 05/09/2018 at approximately 10:54 am it was observed through observation and inspection that the unit 6 Electrical room has no sprinkler protection.

On 05/09/2018 at approximately 11:20 am it was observed through observation and inspection that the EVS Office /Electrical room has no sprinkler protection.

On 05/09/2018 at approximately 11:24 am it was observed through observation and inspection that the second floor enclosed courtyard has no sprinkler protection.


The Facility Maintenance Director witnessed this evidence by observation and interview.

Sprinkler System - Supervisory Signals

Tag No.: K0352

Based on observation and inspection the facility failed to maintain monitoring of the sprinkler system.

Findings include:

On 05/09/2018 at approximately 10:11 am it was observed through observation and inspection that the sprinkler control valves are not chained or supervised in the Electrical/ Sprinkler room.

The Facility Maintenance Director witnessed this evidence by observation and interview.

Sprinkler System - Maintenance and Testing

Tag No.: K0353

Based on observation and inspection the facility failed to maintain the sprinkler system.

Findings include:

On 5-14-18 at approximately 9:24 am it was observed through observation and inspection that sprinklers above the air handler in Mechanical Penthouse #4 on the roof have an accumulation of dust.

On 5-14-18 at approximately 9:40 am it was observed through observation and inspection that the inspectors test valve is missing the smooth boar orifice outside of Mechanical Penthouse #3 on the roof.

On 5-14-18 at approximately 10:46 am it was observed through observation and inspection that wires are strapped to sprinkler piping above the ceiling by Elevator 1 & 2 on the sixth floor.

On 5-14-18 at approximately 2:58 pm it was observed through observation and inspection that there is a painted sprinkler in the corridor by Room 544.

On 5-14-18 at approximately 3:01 pm it was observed through observation and inspection that there is sprinkler piping that is not properly hung and that wiring is strapped to the spinkler piping on 5 West by the elevator shaft #3.

On 5-14-18 at approximately 3:00 pm it was observed through observation and inspection that ceiling tiles are missing in the 4th floor Lobby IT room.

On 5-15-18 at approximately 12:11 pm it was observed through observation and inspection that a sprinkler in the 2nd floor Janitors closet appears to have signs of corrosion.

On 5-15-18 at approximately 1:01 pm it was observed through observation and inspection that the concealed sprinkler head covers are painted over in the CVOR 1 area.

On 5-15-18 at approximately 1:29 pm it was observed through observation and inspection that sprinklers in the 2nd floor Biohazard room appear to be painted.

On 5-15-18 at approximately 1:32 pm it was

Portable Fire Extinguishers

Tag No.: K0355

Based on observation and inspection the facility failed to maintain portable fire extinguishers.

Findings include:

On 5-14-18 at approximately 9:21 am it was observed through observation and inspection that the portable fire extinguisher in Mechanical Penthouse #4 on the roof is not mounted.

On 5-14-18 at approximately 2:53 pm it was observed through observation and inspection that the portable fire extinguisher in the 4 East Nurse Station is obstructed by medical equipment.

On 5-15-18 at approximately 1:28 pm it was observed through observation and inspection that a portable fire extinguisher is missing in the 2nd floor Biohazard room.

The Facility Maintenance Director witnessed this evidence by observation and interview.

Corridor - Doors

Tag No.: K0363

Based on observation and inspection the facility failed to maintain corridor doors.

Findings include:

On 05/09/2018 at approximately 9:40 am it was observed through observation and inspection that there are unprotected through penetrations to the corridor door going into the Hearing Clinic.

The Facility Maintenance Director witnessed this evidence by observation and interview.

Subdivision of Building Spaces - Smoke Barrie

Tag No.: K0372

Based on observation and inspection the facility failed to maintain smoke barriers.

Findings include:

On 5-14-18 at approximately 11:08 am it was observed through observation and inspection that there are unprotected through penetrations to the smoke barrier wall above the ceiling above the smoke doors by the 6 East soiled utility room.

On 5-14-18 at approximately 11:17 am it was observed through observation and inspection that the smoke barrier wall does not go completely to the above decking above the 5 East Clinical Coordinators Office.

On 5-14-18 at approximately 2:48 pm it was observed through observation and inspection that there are unprotected through penetrations to the smoke barrier wall above the 4 Center smoke doors by Room 400.

On 5-15-18 at approximately 9:15 am it was observed through observation and inspection that there are unprotected through penetrations to the smoke barrier above the CICU entrance doors.

On 5-15-18 at approximately 12:05 pm it was observed through observation and inspection that there is an unprotected through penetration to the smoke barrier above the 2nd floor double corridor doors going into the OR on 2 East.

On 5-15-18 at approximately 12:13 pm it was observed through observation and inspection that there is an unprotected through penetration to the smoke barrier above the ceiling at the Director of Surgical Services Office on 2 East.

On 5-15-18 at approximately 12:25 pm it was observed through observation and inspection that there are unprotected through penetrations above the ceiling to the smoke barrier wall of the SICU Mechanical room.

On 5-15-18 at approximately 12:48 pm it was observed through observation and inspection that there are unprotected through penetrations to the smoke partition wall above the ce

Subdivision of Building Spaces - Smoke Barrie

Tag No.: K0374

Based on observation and inspection the facility failed to maintain smoke barrier doors.

Findings include:

On 5-17-18 at approximately 10:01 am it was observed through observation and inspection that there are the corridor door to the TV storage room on the Second floor is not self closing.

On 5-17-18 at approximately 1:07 PM it was observed through observation and inspection that the double corridor smoke doors do not close completely to reduce the passage of smoke by the OR stairwell.

The Facility Maintenance Director witnessed this evidence by observation and interview.

Rubbish Chutes, Incinerators, and Laundry Chu

Tag No.: K0541

Based on observation and inspection the facility failed to maintain rubbish chutes.

Findings include:

On 5-15-18 at approximately 10:34 am it was observed through observation and inspection that the Trash chute door in the 3 East Biohazard room is not self closing and latching.

The Facility Maintenance Director witnessed this evidence by observation and interview.

Operating Features - Other

Tag No.: K0700

Based on observation and inspection the facility failed to maintain clearance of combustibles.

Findings include:

On 05/09/2018 at approximately 2:41 pm it was observed through observation and inspection that combustibles are stored within 3 feet of the Kiln in the Art Room.

The Facility Maintenance Director witnessed this evidence by observation and interview.

Evacuation and Relocation Plan

Tag No.: K0711

Based on observation and inspection the facility failed to provide an approved evacuation and relocation plan.

Findings include:

On 05/09/2018 at approximately 1:06 pm it was observed through observation and inspection that documentation could not be provided to show that Unit 1 has an approved evacuation and relocation plan.

The Facility Maintenance Director witnessed this evidence by observation and interview.

Fire Drills

Tag No.: K0712

Based on observation and inspection the facility failed to conduct fire drills.

Findings include:

On 05/07/2018 at approximately between 8:30 am and 3:00 pm it was observed through observation and inspection that documentation could not be provided to show that fire drills were held as required.

The Facility Maintenance Director witnessed this evidence by observation and interview.

Combustible Decorations

Tag No.: K0753

Based on observation and inspection the facility failed to maintain combustible decorations.

Findings include:

On 05/09/2018 at approximately 2:40 pm it was observed through observation and inspection that documentation could not be provided to show that the combustible decorations suspended from the ceiling in the Art Room meet the following:

Flame retardant or treated with approved fire-retardant coating that is listed and labeled for product.
o Decorations meet NFPA 701.
o Decorations exhibit heat release less than 100 kilowatts in accordance with NFPA 289.
o Decorations, such as photographs, paintings and other art are attached to the walls, ceilings and non-fire-rated doors in accordance with 18.7.5.6(4) or 19.7.5.6(4).
o The decorations in existing occupancies are in such limited quantities that a hazard of fire development or spread is not present.
19.7.5.6

The Facility Maintenance Director witnessed this evidence by observation and interview.

Portable Space Heaters

Tag No.: K0781

Based on observation and inspection the facility failed to maintain portable space heaters.

Findings include:

On 5-15-18 at approximately 10:35 am it was observed through observation and inspection that a portable space heater is in use within 3 feet of combustible materials in the 3 East Case Managers Office.

On 5-15-18 at approximately 11:01 am it was observed through observation and inspection that a portable space heater is plugged into a power strip in the 2nd floor lactation room.

On 5-15-18 at approximately 2:03 pm it was observed through observation and inspection that a portable space heater is in use within 3 feet of combustible materials in the Lab Managers Office.

On 5-15-18 at approximately 3:09 pm it was observed through observation and inspection that a portable space heater is in use within 3 feet of combustible materials in the Admin. Office on the 1st floor.

The Facility Maintenance Director witnessed this evidence by observation and interview.

Fundamentals - Building System Categories

Tag No.: K0901

Based on observation and inspection the facility failed to maintain a risk assessment.

Findings include:

On 5-7-18 at approximately between 8:30 am and 3:00 pm it was observed through observation and inspection that a formal and documented risk assessment procedure performed by qualified personnel could not be produced.

On 5-14-18 at approximately 10:19 am it was observed through observation and inspection that a documented risk assessment or policy could not be provided for the toaster ovens, crockpots, griddles and toasters all listed for household use in the 6 West staff lounge.

On 5-14-18 at approximately 1:37 PM it was observed through observation and inspection that a documented risk assessment or policy could not be provided for the electric griddle in the 5 East Nurse breakroom.

On 5-14-18 at approximately 1:51 PM it was observed through observation and inspection that a documented risk assessment or policy could not be provided for the toaster oven, microwave, electric flat top griddle, and coffee pot in the 5 West conference room.

On 5-15-18 at approximately 1:51 PM it was observed through observation and inspection that a documented risk assessment or policy could not be provided for the toaster oven in the MICU clean utility room.

The Facility Maintenance Director witnessed this evidence by observation and interview.

Gas and Vacuum Piped Systems - Other

Tag No.: K0902

Based on observation and inspection the facility failed to maintain gas and vacuum piped systems.

Findings include:

On 5-8-18 at approximately 11:22 am it was observed through observation and inspection that the roof construction of the "Tank Farm" outside enclosure is of combustible materials. (NFPA 99 2012 5.1.3.3.2 #3)

On 5-8-18 at approximately 11:24 am it was observed through observation and inspection that the "Tank Farm" outside enclosure has only one means of entry/exit. (NFPA 99 2012 5.1.3.3.2 #3)

The Facility Maintenance Director witnessed this evidence by observation and interview.

Gas and Vacuum Piped Systems - Categories

Tag No.: K0903

Based on observation and inspection the facility failed to maintain gas and vacuum piped systems categories.

Findings include:

On 5-7-18 at approximately between 8:30 am and 3:00 pm it was observed through observation and inspection that documentation could not be provided to show what category of gas and vacuum piped systems is utilized by the facility.

The Facility Maintenance Director witnessed this evidence by observation and interview.

Gas and Vacuum Piped Systems - Central Supply

Tag No.: K0905

Based on observation and inspection the facility failed to maintain gas and vacuum piped systems.

Findings include:

On 5-8-18 at approximately 11:22 am it was observed through observation and inspection that the entry door to the "Tank Farm" outside enclosure does not have a sign containing the minimum verbiage.

The Facility Maintenance Director witnessed this evidence by observation and interview.

Gas and Vacuum Piped Systems - Maintenance Pr

Tag No.: K0907

Based on observation and inspection the facility failed to maintain gas and vacuum piped systems.

Findings include:

On 5-7-18 at approximately between 8:30 am and 3:00 pm it was observed through observation and inspection that documentation for the Medical gas, vacuum, WAGD, or support gas systems indicates the systems were tested on 12/27-28/2017. The testing documents report deficiencies, and documentation could not be produced to show that they have been corrected

The Facility Maintenance Director witnessed this evidence by observation and interview.

Electrical Systems - Other

Tag No.: K0911

Based on observation and inspection the facility failed to maintain the electrical system.

Findings include

On 5-17-18 at approximately 10:38 am it was observed through observation and inspection that there are extension cords being used as permanent wiring in the MOB wing OB/GYN second floor office. ( NFPA 70 2011 590.1)

On 5-17-18 at approximately 10:39 am it was observed through observation and inspection that there are power strips plugged into other power strips in the MOB wing OB/GYN second floor office.

On 5-17-18 at approximately 10:40 am it was observed through observation and inspection that an extension cord is being used as permanent wiring above the ceiling in the MOB wing OB/GYN second floor office lobby. ( NFPA 70 2011 590.1)

On 5-17-18 at approximately 1:05 PM it was observed through observation and inspection that a junction box is missing the approved cover above the ceiling of the Electrical room MOB - West second floor OR. ( NFPA 70 2011 314.25)

On 5-22-18 at approximately 5:02 am it was observed through observation and inspection that medical grade power strips are plugged one into another in OR#1.

On 5-22-18 at approximately 5:05 am it was observed through observation and inspection that an electrical service panel is obstructed by an Anesthesia cart in OR#5 and OR#11. ( NFPA 70 2011 110.26)

On 5-22-18 at approximately 5:05 am it was observed through observation and inspection that an electrical service panel is obstructed by the Da Vinci Surgical System in OR#8. ( NFPA 70 2011 110.26)

On 5-22-18 at approximately 5:17 am it was observed through observation and inspection that the breakers in electrical service panel IPL are not labeled in OR#11. ( NFPA 70 2011 230.2 (E) )

On 5-22-18 at approximately 5:21 am it was obse

Electrical Systems - Wet Procedure Locations

Tag No.: K0913

Based on observation and inspection the facility failed to maintain electrical systems.

Findings include:

On 5-22-18 at approximately 5:00 am it was observed through observation and inspection that a written record of the risk assessment is not being maintained and available for inspection.

The Facility Maintenance Director witnessed this evidence by observation and interview.

Electrical Systems - Maintenance and Testing

Tag No.: K0914

Based on observation and inspection the facility failed to test receptacles.

Findings include:

On 05/07/2018 at approximately between 8:30 am and 3:00 pm it was observed through observation and inspection that documentation could not be provided to show that receptacles have been tested after initial installation, replacement or servicing.

The Facility Maintenance Director witnessed this evidence by observation and interview.

Electrical Systems - Essential Electric Syste

Tag No.: K0918

Based on observation and interview it was determined that the facility failed to maintain the generator system.

Findings include:

On 05/07/2018 between approximately 8:30 am and 3:00 pm it was observed through observation and inspection that the facility could not provide documentation to show that the main and feeder circuit breakers are inspected annually, and a program for periodically exercising the components is established according to manufacturer requirements. Written records of maintenance and testing are not being maintained and readily available.

The Facility Maintenance Director witnessed this evidence by observation and interview.

Electrical Equipment - Other

Tag No.: K0919

Based on observation and inspection the facility failed to maintain electrical equipment.

Findings include:

On 05/09/2018 at approximately 2:18 pm it was observed through observation and inspection that a chest freezer in the Kitchen has a broken ground plug.

The Facility Maintenance Director witnessed this evidence by observation and interview.

Electrical Equipment - Power Cords and Extens

Tag No.: K0920

Based on observation and inspection the facility failed to maintain electrical equipment.

Findings include:

On 5-17-18 at approximately 10:38 am it was observed through observation and inspection that there is patient-care-related electrical equipment plugged directly into a power strip within the patient care vicinity in the MOB wing OB/GYN second floor office.

On 5-17-18 at approximately 10:53 am it was observed through observation and inspection that there is patient-care-related electrical equipment plugged directly into a power strip in the patient care vicinity in the Jefferson Surgical Urology Exam room 10.

The Facility Maintenance Director witnessed this evidence by observation and interview.

Gas Equipment - Other

Tag No.: K0922

Based on observation and inspection the facility failed to maintain gas equipment.

Findings include:

On 5-8-18 at approximately 11:22 am it was observed through observation and inspection that the "Tank Farm" outside enclosure is within 20 feet of other combustible structures.

On 5-8-18 at approximately 11:23 am it was observed through observation and inspection that the "Tank Farm" outside enclosure contains an accumulation of combustible dead leaves.

The Facility Maintenance Director witnessed this evidence by observation and interview.

Hyperbaric Facilities

Tag No.: K0931

Based on observation and inspection the facility failed to maintain hyperbaric facilities.

Findings include:

On 5-22-18 at approximately 6:09 am it was observed through observation and inspection that there is not appropriate required signage. ( NFPA 99 14.2.6.1)

The Facility Maintenance Director witnessed this evidence by observation and interview.