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CHELSEA HOSPITAL
PATIENT RIGHTS: NOTICE OF GRIEVANCE DECISION
Tag No.: A0123
Based on interview and filed review, the facility failed to respond in writing to 3 of 7 (#6, #8, #9) grievance cases as required. Findings include:
Review of grievance summaries for 2010 with the Director of Risk Management on 5/17/10 at approximately 1440 revealed that three cases did not have a resolution letter sent to the complainant. Interview with the Director of Risk Management revealed that the usual procedure was to talk with the complainant on the phone and query if they wanted a follow-up letter. The Director stated that cases #6, #8 and #9 declined a resolution letter.