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UNIVERSITY OF MD HARFORD MEMORIAL HOSPITAL
PATIENT RIGHTS: GRIEVANCE REVIEW TIME FRAMES
Tag No.: A0122
review of complaints and grievances, along with the complaint and grievance policy, the hospital failed to inform the patient that the hospital was still working to resolve the grievance in 1 out of 4 grievances reviewed.
Grievance #4 was opened on 9/23/2016. The grievance was unable to be solved within the 7 day average. There was no communication to the patient that the hospital was still working to resolve the grievance, and that they would receive written communication within a stated number of days. The complaint was closed on 10/6/2016.