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INTEGRIS CANADIAN VALLEY HOSPITAL
PATIENT RIGHTS: GRIEVANCES
Tag No.: A0118
Based on a review of records and interview, it was determined the hospital failed to provide the correct information to patients on how to contact the Oklahoma State Department of Health for the resolution of complaints and grievances for an unknown number of patients who received services from the hospital from November 2020 to present.
Findings:
A Review of "Oklahoma Notice to Patients" in the admissions paperwork documented the following:
You may also also report your concerns to the Oklahoma State Department of Health at the address telephone number and fax number below:
Oklahoma State Department of Health
1000 NE 10th Streeet
OKC, OK 73117-1299
(405)271-6576
(405)271-1308
On 09/11/24 at 1:30 PM Staff A was shown the following information from the OSDH website:
Complaints against non-long term care facilities may be filed electronically by email: medfaccomplaints@health.ok.gov or by calling (405) 426-8470 or by written statements using the Medical Facilites complaint form and mailed to the mailing address listed below:
Oklahoma State Department of Health
Medical Facilities
123 Robert S. Kerr Ave., Suite 1702
Oklahoma City, OK 73102-6406
Staff A stated, "The information is different."