The information below comes from the statement of deficiencies compiled by health inspectors and provided to AHCJ by the Centers for Medicare and Medicaid Services. It does not include the steps the hospital plans to take to fix the problem, known as a plan of correction. For that information, you should contact the hospital, your state health department or CMS. Accessing the document may require you to file a Freedom of Information Request. Information on doing so is available here.

SPECTRUM HEALTH 100 MICHIGAN ST NE GRAND RAPIDS, MI 49503 July 29, 2015
VIOLATION: PATIENT RIGHTS: GRIEVANCES Tag No: A0118
Based on document review and interview the facility failed to provide the state address information for filing a grievance by mail to patients; resulting in the potential of denying all patients the the right to file a complaint/grievance in writing with an outside agency. Findings include:

On 7/28/15 at approximately 1200 during review of the patient rights booklet it was revealed that the state address information was not included in the booklet.

On 7/28/15 at approximately 1215 during an interview with staff J this surveyor asked if the state address was provided to the patient on the booklet, staff J replied, "No, it is not on there. We can add that in though."