The information below comes from the statement of deficiencies compiled by health inspectors and provided to AHCJ by the Centers for Medicare and Medicaid Services. It does not include the steps the hospital plans to take to fix the problem, known as a plan of correction. For that information, you should contact the hospital, your state health department or CMS. Accessing the document may require you to file a Freedom of Information Request. Information on doing so is available here.

ST ELIZABETH MEDICAL CENTER 2209 GENESEE STREET UTICA, NY 13501 Jan. 21, 2015
VIOLATION: PROGRAM DATA, PROGRAM ACTIVITIES Tag No: A0283
Based on findings from facility document review and interview, quality assurance performance improvement (QAPI) data collected related to emergency department (ED) services at the hospital was not analyzed. Therefore, plans of action were not developed and implemented.

Findings include:

- - Per review of facility document titled "Emergency Department Statistics - 2014," left without being seen (LWBS) was one of the indicators being monitored. LWBS goal was <2%.

The following months showed the data noted:

August 3.8% patients LWBS
September 4.0 patients LWBS
October 2.9% patients LWBS
November 2.6 % patients LWBS
December 2.6 % patients LWBS

- - Per review of meeting minutes titled "Department of Emergency Medicine," dated 10/23/14, under a section titled Quality Management the minutes indicate LWBS rate was 4% and that this number has increased every month since the beginning of the year.

Another indicator for which data collection was described in 2014 was the percentage of unplanned returns to the ED within 72 hours.

The following months showed the percentages noted for unplanned returns to the ED within 72 hours:

August - 3.8%
September - 3.2%
October - 3.4%
November - 3.2 %
December - 3.7%

- - Per review of meeting minutes titled "Department of Emergency Medicine," dated 9/18/14, under section a titled Quality Management the minutes indicated there were 132 unplanned returns to the ED within 72 hours to date in 2014, and this was a significant increase.

- - During interview with the Director of Regulatory Affairs on 1/21/15 at 3:30 pm, he/she acknowledged that the data collected above was not analyzed and action plans to address these issues were not put into place.