The information below comes from the statement of deficiencies compiled by health inspectors and provided to AHCJ by the Centers for Medicare and Medicaid Services. It does not include the steps the hospital plans to take to fix the problem, known as a plan of correction. For that information, you should contact the hospital, your state health department or CMS. Accessing the document may require you to file a Freedom of Information Request. Information on doing so is available here.

NACOGDOCHES MEDICAL CENTER 4920 NE STALLINGS DRIVE NACOGDOCHES, TX 75961 May 23, 2017
VIOLATION: PATIENT RIGHTS: NOTICE OF RIGHTS Tag No: A0117
Based on observation and interview, State required posting to notify patients or patient representatives of the statement of duty to report abuse and neglect, or illegal, unethical or unprofessional conduct in English and a second language with their right to contact the appropriate complaint line number was not posted at 1 (emergency room Entrance/Waiting Room) of 2 hospital entrances/waiting areas observed.

On May 23, 2017, a tour of the Emergency Department was made with Staff #2 and Staff #3. Observation of the Emergency Department entrance and waiting area revealed there were no State required posting to notify patients or patient representatives of the statement of duty to report abuse and neglect, or illegal, unethical or unprofessional conduct in English and a second language with their right to contact the appropriate complaint line number.

Interview with Staff #2 confirmed that the postings were not there.