The information below comes from the statement of deficiencies compiled by health inspectors and provided to AHCJ by the Centers for Medicare and Medicaid Services. It does not include the steps the hospital plans to take to fix the problem, known as a plan of correction. For that information, you should contact the hospital, your state health department or CMS. Accessing the document may require you to file a Freedom of Information Request. Information on doing so is available here.

DOCTORS DIAGNOSTIC HOSPITAL 1017 SOUTH TRAVIS CLEVELAND, TX April 10, 2013
VIOLATION: PATIENT RIGHTS: GRIEVANCE REVIEW TIME FRAMES Tag No: A0122
During the follow-up visit from 04/09/2013 through 04/10/2013, additional findings were as follows:

Based on record review and interview, the facility failed to include communication and resolution time frames in its grievance process.

Findings include:

Review of facility policy titled, "Patient Complaint," revealed no time frames for communication with the complainant and no time frames for resolution of complaints.

During an interview on 4/10/13 at 11:00am, staff #1 confirmed this finding.