The information below comes from the statement of deficiencies compiled by health inspectors and provided to AHCJ by the Centers for Medicare and Medicaid Services. It does not include the steps the hospital plans to take to fix the problem, known as a plan of correction. For that information, you should contact the hospital, your state health department or CMS. Accessing the document may require you to file a Freedom of Information Request. Information on doing so is available here.
|BEHAVIORAL HOSPITAL OF BELLAIRE||5314 DASHWOOD, SUITE 200 HOUSTON, TX||Dec. 6, 2016|
|VIOLATION: PATIENT RIGHTS: FREE FROM ABUSE/HARASSMENT||Tag No: A0145|
|**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY**
Based on observation, interview, and record review, the facility failed to ensure patients were free from all forms of abuse as evidenced by:
(1) 3 of 17 patients (Patient #3, #9 and Patient #11) reported that staff members used abusive language toward patients and 1 of 5 staff members (Personnel #64) stated that other staff members had used abusive language toward patients.
(2) 10 of 25 patients (Patients #1, #24, #25, #26, #27, #28, #29, #30, #31 and Patient #32) had personal belongings lost or not returned to them at discharge.
Record review of the Complaint Form by Patient #3 [no date or time] revealed allegations of being cursed by staff during her hospitalization [DATE]-[DATE].
In interviews with 15 inpatients from the adult psychiatric units (4, 5, and 6) on 12/05/2016 (0955-1115), Patient #9 and Patient #11 stated they had heard a staff member curse a patient. Patient #3 named Personnel #63 (MHT) as the staff member she overheard cursing at patients.
In an interview with Personnel #64 (RN) on 12/05/2016 at 1130, she stated she has heard one staff member curse at patients but did not name the staff member.
In interviews with Personnel #55 (CEO) and Personnel #52 (Director of Quality) on 12/05/2016 at 1430, they stated it is against hospital policy for staff to curse at patients.
Record review of the Patient Rights given to patients at the time of admission [no date or time] revealed: "You have a right to be free from mistreatment, abuse, neglect, and exploitations."