The information below comes from the statement of deficiencies compiled by health inspectors and provided to AHCJ by the Centers for Medicare and Medicaid Services. It does not include the steps the hospital plans to take to fix the problem, known as a plan of correction. For that information, you should contact the hospital, your state health department or CMS. Accessing the document may require you to file a Freedom of Information Request. Information on doing so is available here.

JACKSON PARK HOSPITAL 7531 S STONY ISLAND AVE CHICAGO, IL 60649 Jan. 31, 2019
VIOLATION: PATIENT RIGHTS: GRIEVANCES Tag No: A0118
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY**


Based on document review and interview, it was determined that for 1 of 1 (Pt. #1's) clinical record reviewed regarding missing patient's belongings, the Hospital failed to ensure the complaint process was followed, to demonstrate that the family's concern was addressed.

Findings include:

1. On 1/31/19 at approximately 9:00 AM, the clinical record of Pt. #1 was reviewed. Pt. #1 was a [AGE] year old male admitted on [DATE] with a complaint of intractable vomiting, R/O (rule out) gastritis (inflammation of the stomach). The progress notes of E #2 (Clinical Director Intensive Care Unit/ICU) dated 8/31/18 included, "Spoke with sister regarding follow-up customer service... Also looking for pt (patient) clothing.. Pt. (Patient) advocate made aware."

2. On 2/1/19 at approximately 10:18 AM, an interview was conducted with E #2. E #2 stated that she received the concern regarding Pt. #1s belongings from Pt. #1's sister.

3. On 2/1/19 at approximately 12:50 PM, the Hospital's policy titled, "Customer Complaints" (reviewed by the Hospital on 6/2018) was reviewed and include, "... B. All customer complaints shall receive complete and timely follow-through... A... customers are... families... C... The Ombudsman... shall perform the following... 1. Review all complaints and follow-through... Within two weeks and/or as soon as possible... the Hospital Ombudsman... must notify the complainant by letter of the investigation results, steps taken in behalf of the patient..."

4. On 2/1/19 at approximately 1:00 PM, findings were discussed with E #18 (Executive Director of Quality, Ombudsman and Risk). E #18 stated that there should have been a letter sent to the family. E #18 could not provide the letter that was sent to Pt. #1's sister/family. E #18 also stated that he (E #18) is not aware of a complaint regarding Pt. #1's belongings.