The information below comes from the statement of deficiencies compiled by health inspectors and provided to AHCJ by the Centers for Medicare and Medicaid Services. It does not include the steps the hospital plans to take to fix the problem, known as a plan of correction. For that information, you should contact the hospital, your state health department or CMS. Accessing the document may require you to file a Freedom of Information Request. Information on doing so is available here.
|BAYSTATE FRANKLIN MEDICAL CENTER||164 HIGH STREET GREENFIELD, MA 01301||Dec. 26, 2018|
|VIOLATION: USE OF VERBAL ORDERS||Tag No: A0407|
|Based on records reviewed and interviews the Hospital failed to follow its policy for verbal/telephone orders for two (Patient #7 and Patient #10) patients in a sample of ten patient records.
The Hospital policy titled "Verbal Orders", dated 1/2017, indicated that verbal orders are to be used only in emergency situations.
The Surveyor reviewed Patient #7's Medical Record at 3:00 P.M. on 12/26/18. Patient #7's Physician Orders indicated a verbal order for Guaifenesin Liquid (cough medication) was accepted at 9:54 P.M. on 12/25/18.
The Surveyor reviewed Patient #10's Medical Record at 3:15 P.M. on 12/26/18. Patient #10's Physician Orders indicated a verbal order for Mirtazapine (antidepressant) was accepted at 11:45 P.M. on 12/17/18.