HospitalInspections.org

Based on record review and interview, the hospital failed to provide written resolution of grievance for one (Patient #13) of four patients.

This failed practice had the potential to result in the lack of required investigations and communication of findings to patient/patient representative.

Findings:

Patient #13

A review of a hospital policy titled, "Patient Complaint and Grievance Process," read in part, "The Patient Advocate/Grievance Coordinator shall send a written notice to the patient which will include the following elements ... The final result of the complaint and grievance process and the date of completion of the complaint and grievance process."

A review of the patient record for Patient #13 showed no written notice of grievance resolution for complaint and no documented response to the patient.

On 4/4/2024, Staff B reviewed the patient record for Patient #13 and stated no letter of grievance resolution was sent to the patient and the patient should have been sent a letter.